Shipping policy

Shipping Policy

This Shipping Policy applies to purchases made through Nutvella, operated by Boulder Ridge Commerce LLC.

Express Shipping

Estimated delivery time:

5–8 business days

Shipping charge:

$18.00

Standard Shipping

Estimated delivery time:

8–20 business days

Shipping charge:

$8.00

Free Standard Shipping

Orders with a qualifying value of $59.00 or more receive free Standard Shipping.

The applicable shipping method and final cost will be displayed during checkout.

Business Days

Business-day estimates generally exclude weekends and applicable public holidays.

Delivery Estimates

Shipping times are estimates and are not guaranteed delivery dates.

Delivery may be affected by:

  • Carrier delays.
  • Weather conditions.
  • Holiday shipping volumes.
  • Transportation disruptions.
  • Customs processing.
  • Destination location.
  • Incorrect shipping information.
  • Other circumstances outside our reasonable control.

Tracking Information

When tracking information is available, it will normally be sent to the email address provided during checkout.

Carrier tracking may take additional time to update after shipment.

Shipping Address

Customers should verify their shipping address before completing checkout.

If you notice an error, please contact eiqzvlfzzg@outlook.com as soon as possible.

Once fulfillment or shipment has begun, we cannot guarantee that an address can be changed.

Delayed or Missing Packages

If your shipment has not arrived within the expected delivery period, please contact us with your order number.

We will assist with reviewing available tracking and carrier information.

Damaged Packages

If your package arrives damaged, please retain the original packaging and take photographs of the parcel and affected product.

Send the information to our customer service team for review.

Customs and Import Charges

International shipments may be subject to customs duties, taxes, or import charges depending on the destination.

Unless otherwise stated during checkout, these fees may be the responsibility of the customer.