Refund policy

Return and Purchase Resolution Policy

Nutvella is operated by Boulder Ridge Commerce LLC. We want customers to have a straightforward process for resolving eligible return, refund, exchange, or product-condition concerns.

Return Eligibility

You may contact us to request an eligible return within 30 days of confirmed delivery.

Returned merchandise should generally:

  • Be unused and in substantially original condition.
  • Include packaging, accessories, manuals, or components supplied with the item where applicable.
  • Be accompanied by an order number or other valid proof of purchase.

Before mailing any merchandise back, please email eiqzvlfzzg@outlook.com for return instructions.

Returns sent without prior communication may be delayed or may not be accepted.

Products Arriving With a Problem

If an order arrives damaged, defective, incomplete, or materially different from the item ordered, please contact us promptly.

For faster review, include:

  • Your order number.
  • A description of the issue.
  • Photos of the item.
  • Photos of the outer packaging when the condition of the shipment is relevant.

After reviewing the information, we may provide a replacement, refund, or another suitable resolution.

Return Limitations

We may be unable to accept merchandise that:

  • Has been used beyond what is reasonably necessary to inspect it.
  • Has been altered or damaged after delivery.
  • Is missing significant parts or accessories.
  • Is hygiene-sensitive and has been opened or used.
  • Was clearly identified as a final-sale item.
  • Is a gift card or similar non-returnable item.

Customer-Requested Returns

If a return is requested because of preference, change of mind, incorrect size or option selection, or another customer ordering decision, return transportation costs may be the customer's responsibility.

Refund Processing

After an approved return is received and inspected, we will send a confirmation regarding the refund.

Approved refunds are normally returned to the original method of payment.

Banks, card issuers, and payment providers may require additional processing time after a refund has been submitted.

Exchanges

If you would prefer another available product or option, contact our customer service team before sending your original merchandise back.

Replacement availability cannot be guaranteed until the request is reviewed.

Order Changes and Cancellation

Please submit cancellation or modification requests as quickly as possible.

Once an order has entered fulfillment or has been handed to a carrier, we may no longer be able to cancel or modify it.